POLICIES & PROCEDURES
We love all of our clients at Gloss and we want to make sure everyone feels at home. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again.
These have become standard practices in the beauty industry and are meant to protect your time, as well as ours!
We work very hard to manage a schedule that is ideal for all clients. Even if that means staying late for a broken nail. In order to maintain this level of scheduling & service, we will need to hold everyone to the same standards moving forward.
Please note, that we reserve the right to discontinue services at any time.
Credit Card required at time of booking. Card will not be charged unless service is missed or cancelled outside of our cancellation policy. Please review cancellation & tardy policies. These Policies are built to protect our employees and loyal clients!
Full Service cost will need to be covered prior to rebooking. You will be contacted in case of No-Show and Card will be charged.
24 Hour Cancellation Notice Required
Like most quality institutions, Gloss has a 24 hour cancellation policy. The cancellation/reschedule fee for anything under those 24 hours is 50% of service cost.
Late Cancellation >2 Hours
A Cancellation with less than 2 hours notice is considered a no-show and 100% of the service fee will be charged to the card on file.
15-Minutes Tardy Policy
We will always try to accommodate if it doesn't impact anyone else. To give us the most preparation time, please contact us the moment you know you may be late.
Beyond 15-Minutes Tardy Policy
If you are more than 15 minutes late and we cannot accommodate this is considered a cancellation, as opposed to a no-show, in which 50% of the service cost will be charged.
Appointment changes must be done 24 hours prior to the scheduled appointment.
The cancellation fee will apply to changes outside 24 hours
After 3 consecutive reschedules the service fee will need to be paid upfront