Now Open 7 Days a week
POLICIES & PROCEDURES
We love our clients at Gloss and are committed to providing a welcoming environment and an exceptional level of service at every visit. To support this, we follow a set of industry-standard policies designed to protect both our clients’ time and our team’s ability to deliver a consistently elevated experience.
These standards help ensure appointments run on time, services remain uninterrupted, and every guest receives the care and attention they deserve. Respecting one another’s time allows us to offer the small luxuries our clients appreciate — like minimal wait times and a seamless visit.
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GLOSS Skin & Nail Center reserves the right to refuse or discontinue services at any time, including in cases of repeated policy violations, disruption of the guest experience, or inappropriate behavior toward staff or providers.
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We look forward to continuing to offer the highest level of service and the best in treatments and technology.
NEW CUSTOMERS
Credit Card required at time of booking. Card will not be charged unless service is missed or cancelled inside of our 24 hour cancellation policy. Please review cancellation & tardy policies. These Policies are built to protect our client's time and the level of service we aim to provide daily!
No Show
You will be contacted in case of No-Show and Card will be charged per our cancellation policy.
Full cost of missed service will need to be covered prior to rebooking.
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24 Hour Cancellation Notice Required
Like most quality institutions, Gloss has a 24 hour cancellation policy. There is no cancellation fee for appointments cancelled or rescheduled prior to 24 hours.
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Any appointments cancelled inside the 24 hour window are subject to a 50% cancellation fee.
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Appointments cancelled same day are subject to a 100% cancellation fee.
How to reschedule or cancel
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To make it as easy as possible, Gloss has invested in some incrediable software that allows clients to be in full control of their appointments. It also sends out text messages and automated emails so you can never forget an upcoming visit!
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Cancelling or Rescheduling can be done three ways
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1. Calling the Salon during open business hours
2. Rescheduling or Cancelling through the email confirmations clients receive.
3. Logging into online account and managing appointments at glossnh.com
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TARDY POLICY
15-Minutes Tardy Policy
We will always try to accommodate you as long as it doesn't impact anyone else. To give us the most preparation time, please contact us the moment you know you may be late. It might not seem much to you, but even a few minutes late can make all the difference for your provider and the clients scheduled after you.
Beyond 15-Minutes Tardy Policy
If you are more than 15 minutes late and we cannot accommodate this is considered a no-show and 100% of the service cost will be charged.
RESCHEDULE
Appointment changes must be done 24 hours prior to the scheduled appointment. If inside the required 24 hours, standard fee schedule applies.
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After 3 consecutive late reschedules and/or cancellations the service fee will need to be paid upfront.