POLICIES & PROCEDURES
We love all of our clients at Gloss and we want to make sure everyone feels at home. We also want every client to receive the unparalleled level of service we work hard to provide every day. In order to meet these goals and exceed our clients expectations, we have adopted a few industry standard policies that have increased our service level greatly.
These policies have helped us to protect our clients time, as well as our own. It has also aided in our mission to deliver each and every client the highest level of service. Respecting each other's time also comes with some small perks, like very rarely having to wait for your appointment to start! In order to offer our clients these types of luxuries and run a reputable business, having standards around cancellations and tardies are critical.
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​We look forward to continuing to deliver our clients the highest level of service and offering them the very best in services and technologies available.
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Please note, that Gloss Skin & Nail Center reserves the right to discontinue services at any time. Reasons for this may include; repeat offenders, disrupting the experience of others or verbally abusing staff and/or providers.
NEW CUSTOMERS
Credit Card required at time of booking. Card will not be charged unless service is missed or cancelled inside of our 24 hour cancellation policy. Please review cancellation & tardy policies. These Policies are built to protect our client's time and the level of service we aim to provide daily!
No Show
You will be contacted in case of No-Show and Card will be charged per our cancellation policy.
Full cost of missed service will need to be covered prior to rebooking.
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24 Hour Cancellation Notice Required
Like most quality institutions, Gloss has a 24 hour cancellation policy. There is no cancellation fee for appointments cancelled or rescheduled prior to 24 hours.
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Any appointments cancelled inside the 24 hour window are subject to a 50% cancellation fee.
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Appointments cancelled same day are subject to a 100% cancellation fee.
How to reschedule or cancel
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To make it as easy as possible, Gloss has invested in some incrediable software that allows clients to be in full control of their appointments. It also sends out text messages and automated emails so you can never forget an upcoming visit!
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Cancelling or Rescheduling can be done three ways
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1. Calling the Salon during open business hours
2. Rescheduling or Cancelling through the email confirmations clients receive.
3. Logging into online account and managing appointments at glossnh.com
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TARDY POLICY
15-Minutes Tardy Policy
We will always try to accommodate you as long as it doesn't impact anyone else. To give us the most preparation time, please contact us the moment you know you may be late. It might not seem much to you, but even a few minutes late can make all the difference for your provider and the clients scheduled after you.
Beyond 15-Minutes Tardy Policy
If you are more than 15 minutes late and we cannot accommodate this is considered a no-show and 100% of the service cost will be charged.
RESCHEDULE
Appointment changes must be done 24 hours prior to the scheduled appointment. If inside the required 24 hours, standard fee schedule applies.
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After 3 consecutive late reschedules and/or cancellations the service fee will need to be paid upfront.